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Detection exceeded the time limit per file - DLP Endpoint

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I need a solution

Dear,

In the costumer its testing a new image of W10 and some task like copy a file its dont working correctly, in DLP console I have the following message:

You can help me with this warnning?

General
TypeWarning TimeFebruary 21, 2019 11:53:30 AM ART
Machine Name099W5579
Message
SummaryDetection exceeded the time limit per file.
DetailDetection exceeded the time limit per file.
CategoryDetection
SubCategoryDetection timeout
Extended ValueDetection timeout: filesystem event performed by CASA_\3858: C:\Users\c03858\Downloads\sdk-tools-windows-4333796.zip
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