Need some expert suggestions for the installation issue. Environment:
- 3 tire installation DLP 15.5
- Enforcer server is on Windows
- Oracle is on RHEL 7 (we're connecting to an existing Oracle database which was installed and managed by DBA team)
Getting the following error while installation the enforcer:
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Followed TECH220316& TECH220283 and granted all permissions for the database user. The MSI log shows the following error:
47: MSI (c) (D4:38) [10:24:06:234]: Note: 1: 2205 2: 3: Error
122: MSI (c) (D4:38) [10:24:06:249]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '0'. Its new value: '14'.error
1619: MSI (c) (D4:2C) [10:25:10:640]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 2898
2246: MSI (c) (D4!E4) [10:25:55:023]: PROPERTY CHANGE: Adding UIResultErrorCode property. Its value is '2'.
2247: MSI (c) (D4!E4) [10:25:55:023]: PROPERTY CHANGE: Adding UIResultErrorMessage property. Its value is 'User "SymantecDLP" does not exist'.
2249: Action 10:25:55: CustomActionErrorDialog. Dialog created
2250: MSI (c) (D4:2C) [10:25:56:195]: PROPERTY CHANGE: Deleting UIResultErrorCode property. Its current value is '2'.
2251: MSI (c) (D4:2C) [10:25:56:195]: PROPERTY CHANGE: Deleting UIResultErrorMessage property. Its current value is 'User "SymantecDLP" does not exist'.
2333: MSI (s) (E4:34) [10:26:49:195]: Note: 1: 2205 2: 3: Error
2334: MSI (s) (E4:34) [10:26:49:195]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1715
2334: MSI (s) (E4:34) [10:26:49:195]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1715
2334: MSI (s) (E4:34) [10:26:49:195]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1715
2336: MSI (s) (E4:34) [10:26:49:195]: The call to SRSetRestorePoint API failed. Returned status: 0. GetLastError() returned: 127
2372: MSI (s) (E4:34) [10:27:39:930]: Note: 1: 2205 2: 3: Error
5039: MSI (s) (E4:34) [10:27:40:351]: Component: Protectpluginsrlpdocapi_referencedotnet_referenceclassBasisTechnology_1_1RLP_1_1Error_members.html.133B00B4_6F1B_425E_B2F5_853543FA4816; Installed: Absent; Request: Local; Action: Local
5040: MSI (s) (E4:34) [10:27:40:351]: Component: Protectpluginsrlpdocapi_referencedotnet_referenceclassBasisTechnology_1_1RLP_1_1Error.html.133B00B4_6F1B_425E_B2F5_853543FA4816; Installed: Absent; Request: Local; Action: Local
5237: MSI (s) (E4:34) [10:27:40:351]: Component: Protectpluginsrlpdocapi_referencerws_javacombasistechrlpwsDocumentServiceErrorResponse.html.133B00B4_6F1B_425E_B2F5_853543FA4816; Installed: Absent; Request: Local; Action: Local
5248: MSI (s) (E4:34) [10:27:40:351]: Component: Protectpluginsrlpdocapi_referencerws_javacombasistechrlpwsclass_useDocumentServiceErrorResponse.html.133B00B4_6F1B_425E_B2F5_853543FA4816; Installed: Absent; Request: Local; Action: Local
5985: MSI (s) (E4:34) [10:27:40:367]: Component: Protectpluginsrlputilitiesincludebt_error_string.h.133B00B4_6F1B_425E_B2F5_853543FA4816; Installed: Absent; Request: Local; Action: Local
6487: MSI (s) (E4:34) [10:27:40:367]: Component: Protectlibjarerror_prone_annotations_2.0.19.jar.401D797E_336E_470A_B482_AFC1EA3637F4; Installed: Absent; Request: Local; Action: Local
7126: MSI (s) (E4:34) [10:27:40:367]: Component: ProtecttomcatwebappsProtectManagergraphicsdocument_error_icon.gif.401D797E_336E_470A_B482_AFC1EA3637F4; Installed: Absent; Request: Local; Action: Local
7158: MSI (s) (E4:34) [10:27:40:367]: Component: ProtecttomcatwebappsProtectManagergraphicserror_16.png.401D797E_336E_470A_B482_AFC1EA3637F4; Installed: Absent; Request: Local; Action: Local
7159: MSI (s) (E4:34) [10:27:40:367]: Component: ProtecttomcatwebappsProtectManagergraphicserror_24.png.401D797E_336E_470A_B482_AFC1EA3637F4; Installed: Absent; Request: Local; Action: Local
9309: MSI (s) (E4:34) [10:27:41:664]: Note: 1: 2205 2: 3: Error
9310: MSI (s) (E4:34) [10:27:41:664]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 22
9311: MSI (s) (E4:34) [10:27:41:664]: Note: 1: 2205 2: 3: Error
9312: MSI (s) (E4:34) [10:27:41:664]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16
9313: MSI (s) (E4:34) [10:27:41:664]: Note: 1: 2205 2: 3: Error
9314: MSI (s) (E4:34) [10:27:41:664]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 21
9324: MSI (s) (E4:34) [10:27:41:664]: Note: 1: 2205 2: 3: Error
9325: MSI (s) (E4:34) [10:27:41:664]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1715
9327: MSI (s) (E4:34) [10:27:41:664]: The call to SRSetRestorePoint API failed. Returned status: 0. GetLastError() returned: 127
9990: MSI (s) (E4:34) [10:27:45:789]: Note: 1: 2205 2: 3: Error
9991: MSI (s) (E4:34) [10:27:45:789]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1302
10257: MSI (s) (E4:34) [10:27:47:023]: Note: 1: 2205 2: 3: Error
21095: MSI (s) (E4:34) [10:27:52:351]: Executing op: ComponentRegister(ComponentId={7B41948F-A2E8-5536-B2BB-EA853FDAB8E1},KeyPath=G:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\tomcat\webapps\ROOT\error404.html,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=1)
21096: 1: {F6AD2710-C4F6-4674-AD2E-30BA1D72679F} 2: {7B41948F-A2E8-5536-B2BB-EA853FDAB8E1} 3: G:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\tomcat\webapps\ROOT\error404.html
23269: MSI (s) (E4:34) [10:27:53:742]: Executing op: FileCopySDDL(SourceName=0c8wstjk.jar|error_prone_annotations-2.0.19.jar,SourceCabKey=Protectlibjarerror_prone_annotations_2.0.19.jar.401D797E_336E_470A_B482_AFC1EA3637F4,DestName=error_prone_annotations-2.0.19.jar,Attributes=512,FileSize=12079,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,HashPart1=-20846686,HashPart2=-248112070,HashPart3=2026892678,HashPart4=704757495,,)
23269: MSI (s) (E4:34) [10:27:53:742]: Executing op: FileCopySDDL(SourceName=0c8wstjk.jar|error_prone_annotations-2.0.19.jar,SourceCabKey=Protectlibjarerror_prone_annotations_2.0.19.jar.401D797E_336E_470A_B482_AFC1EA3637F4,DestName=error_prone_annotations-2.0.19.jar,Attributes=512,FileSize=12079,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,HashPart1=-20846686,HashPart2=-248112070,HashPart3=2026892678,HashPart4=704757495,,)
43572: MSI (s) (E4:34) [10:28:06:039]: Source for file 'ProtecttomcatwebappsROOTerror404.html.401D797E_336E_470A_B482_AFC1EA3637F4' is compressed
43573: InstallFiles: File: error404.html, Directory: G:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\tomcat\webapps\ROOT\, Size: 690
43693: Process wrote to standard error: Mar 26, 2019 10:28:07 AM com.vontu.util.config.SystemProperties setSystemProperties
43855: derby.stream.error.method=com.vontu.itemcatalog.derby.DerbyLogger.getDerbyLogWriter
43868: Error checking user permission: Oracle user is missing permissions to the database.
43869: MSI (s) (E4!1C) [10:29:21:151]: Note: 1: 2205 2: 3: Error
43870: MSI (s) (E4!1C) [10:29:21:151]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
43870: MSI (s) (E4!1C) [10:29:21:151]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
43870: MSI (s) (E4!1C) [10:29:21:151]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
43871: MSI (s) (E4!1C) [10:29:21:151]: Product: Symantec Data Loss Prevention 15.5 Enforce Server -- Error checking user permission: Oracle user is missing permissions to the database.
43873: CustomAction checkUserPermissions.401D797E_336E_470A_B482_AFC1EA3637F4 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
43935: MSI (s) (E4:34) [10:29:21:198]: Executing op: FileRemove(,FileName=G:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\tomcat\webapps\ROOT\error404.html,,)
45672: MSI (s) (E4:34) [10:29:22:307]: Executing op: FileRemove(,FileName=G:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\tomcat\webapps\ProtectManager\js\errorhandler.js,,)
46047: MSI (s) (E4:34) [10:29:22:542]: Executing op: FileRemove(,FileName=G:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\tomcat\webapps\ProtectManager\graphics\protect_api_error.gif,,)
46343: MSI (s) (E4:34) [10:29:22:745]: Executing op: FileRemove(,FileName=G:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\tomcat\webapps\ProtectManager\graphics\general\icon_error_32.png,,)
46420: MSI (s) (E4:34) [10:29:22:792]: Executing op: FileRemove(,FileName=G:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\tomcat\webapps\ProtectManager\graphics\file_remediation_error.png,,)
46425: MSI (s) (E4:34) [10:29:22:792]: Executing op: FileRemove(,FileName=G:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\tomcat\webapps\ProtectManager\graphics\error_unavail_48.png,,)
46426: MSI (s) (E4:34) [10:29:22:792]: Executing op: FileRemove(,FileName=G:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\tomcat\webapps\ProtectManager\graphics\error_unavail_16.png,,)
46431: MSI (s) (E4:34) [10:29:22:807]: Executing op: FileRemove(,FileName=G:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\tomcat\webapps\ProtectManager\graphics\error_16.png,,)
46463: MSI (s) (E4:34) [10:29:22:823]: Executing op: FileRemove(,FileName=G:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\tomcat\webapps\ProtectManager\graphics\document_error_icon.gif,,)
46938: MSI (s) (E4:34) [10:29:23:167]: Executing op: FileRemove(,FileName=G:\Program Files\Symantec\DataLossPrevention\ServerPlatformCommon\15.5\Protect\plugins\rlp\utilities\include\bt_error_string.h,,)
47766: MSI (s) (E4:34) [10:29:23:682]: Executing op: FileRemove(,FileName=G:\Program Files\Symantec\DataLossPrevention\ServerPlatformCommon\15.5\Protect\plugins\rlp\doc\api-reference\rws-java\com\basistech\rlp\ws\DocumentServiceErrorResponse.html,,)
49285: MSI (s) (E4:34) [10:29:24:698]: Executing op: FileRemove(,FileName=G:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.5\Protect\lib\jar\error_prone_annotations-2.0.19.jar,,)
56394: MSI (s) (E4:34) [10:29:29:573]: Error in rollback skipped. Return: 5
56449: Property(S): ErrorDialog = ErrorDlg
56449: Property(S): ErrorDialog = ErrorDlg
57207: MSI (c) (D4:38) [10:29:29:760]: Doing action: FatalError
57208: Action 10:29:29: FatalError.
57209: Action start 10:29:29: FatalError.
57210: Action 10:29:29: FatalError. Dialog created
Any ideas?