Agent install issues

hi, i am setting up a brand new single tier system, we have the endpoint detection product. i can go in and create an install package but when i run the bat file it just blinks. the user is an admin running window 10 pro . i  tried installing the agent all the way throguh manually pulling the data from the install files but it fails. ive attached a screen shot

i cannot find any docs to help. any ideas?

thanks