DLP agent with windows 10 not getting registered

Hi

Tried to install DLP agent 14.6.200 package for an end point with Windows 10 OS & found that its not registered in EP server.

Agentinstall.log file reads, “Higher version of the software is already installed” and also an error for Hostname resolution.

Have tried multiple option on the machine, also tried to use Clean_agent tool from Symantec but it is unable to detect the installation.

Have been provided with Manul unisntall of DLP which I have tried on the machine. What could be teh issue?

Regards

Senthil