I need a solution
Hello all,
I am trying to create a basic workflow for Incident Management in DLP. I want the incident statuses should be follow a specific flow of process. For eg: New -> In Progress -> Escalated -> Resolved/False Positive/Configuration Error. I don't want the incident manager the ability to change back the status of an incident from In-Progress to New, or Resolved to In-Progress. I understand that the product has a limited incident management functionality however is there a way I can achieve that?
Thanks!
Rohit
0