Hello,
Any support with this would be much appreciated.
I am running DLP 14.5 with Data Insight version 5.1. This is a fresh deployment. Everything is good to go on both sides, minus integrating DLP with DI. I just cannot get DLP to authenticate to DI when going to "System > Settings > Data Insight." After pulling the certificate, I try to supply appropriate credentials, which get rejected. Please note that on the DI side, I've already imported the DLP certificate using the DI import tool.
I've tried the following, using the following combinations of synatx (<domain>\<user>, <FQDN>\<user>, <user@domain>, and only after doing an initial login to DI with each new account (in a previous forum post, it was stated that initial login mattered):
1. A domain admin account which was added to DI as a server admin - rejected - "The login credential was rejected by the Data Insight server." The DI log, "webserver0.0" verifies this, where it will state:
"Authenticating user@domain.com for null@null" followed by, "Authentication for user user@domain.com failed, followed by another line where you can see the account name as "name@domain.com" supplied as an argument. This is then followed by a WSListener 401 code, described as "invalid credentials."
2. A domain user account, added to Data Insight first as a server admin, then a product admin. Same failures as above.
3. A local administrator account (running locally on the server hosting DI) - same failures as above.
I can attest that all credentials are valid. It seems it doesn't like the syntax variations I've attempted for supplying a user name. I read somewhere else that the domain portion had to be in all caps (I'd like the Symantec KB, but can't find it now, but doesn't work anyway).
Another oddity -- If I don't supply the domain as part of the user name; example, user is just entered as "john" instead of "acme\john" or "ACME\john", hitting "Test Connection" will be successfull. This is bogus however, as if you look at the DI logs, it's actually throwing a "nullpointer exception," so the "sucessfull" message is erroneous, and the DI lookup plugin still won't work.
Until I can get this working, I can't seem to get my Data Insight Lookup plugin working, so any tricks would be greatly appreciated. I've had this working on an older version of DLP (14.0 with DI 4.5), so it boggles the mind as to why its not working now.
Thanks.